HOW DO I ESTABLISH NEW SERVICE?


Deposit Policy

The deposit for residential customers varies based on the services that the home receives:

Homes with water and sewer service $160.00 deposit
Homes with water service only
(septic tank)
$80.00 deposit
*For commercial, industrial, and other types of customers, the deposit is calculated at an amount equal to the average monthly bill times two (2).

To Establish New Service

Residential or Commercial customers must complete the Clayton County Water Authority's New Service Packet by printing, completing, signing and returning the Application for Service and Service Agreement with picture identification.

New Service Packet (English)

New Service Packet (Spanish)

If the CCWA customer is the property owner, then proof of ownership is required to establish service. A copy of a Settlement Statement, Warranty Deed, Quit Claim Deed, or current mortgage statement must be returned with the Application for Service and the Service Agreement.

If the CCWA customer is a lessee/renter, then proof of lease/rental is required. A lease or rental agreement signed by both the lessee and property owner must be returned with the Application for Service and the Service Agreement.

Please Note: It will take up to three (3) Business days to process any New Service Agreements that are faxed or emailed to Customer Service.


To Apply for Service

In Person

Headquarters Complex

1600 Battle Creek Road

Morrow, GA 30260


Forest Park Office

526 Forest Parkway, Suite A

Forest Park, GA 30297

By Fax

770.960.5894

If you are applying for new service via fax, please return the completed and signed Application for Service and Service Agreement.

Please Note: It will take up to three (3) Business days to process any New Service Agreements that are faxed or emailed to Customer Service.


If you have any questions regarding New Service, please call 770.960.3606.