Deposit Policy
The deposit for residential customers varies based on the services that the home receives:
| Homes with water and sewer service |
$160.00 deposit |
Homes with water service only
(septic tank) |
$80.00 deposit |
| *For commercial, industrial, and other types of customers, the deposit is calculated at an amount equal to the average monthly bill times two (2). |
To Establish New Service
Clayton County Water Authority Complying with Federal Identity Theft Red Flag Rule To Protect Customer Accounts
The Federal Trade Commission is requiring water utilities like the Clayton County Water Authority (CCWA) to comply with its Red Flag Rule by May 1, 2009. In response to this federally mandated program, the CCWA is required to implement a written Identity Theft Prevention Program. As part of this new federal mandate, CCWA must verify a customer’s social security number when a new account is established or service is transferred to a new location. This new requirement begins on Wednesday, April 1, 2009.
For new Clayton County Water Authority customers with two names on their lease or settlement statement, both social security numbers will be required for new service. One person can come in to start service, but they will have to provide ID and social security numbers for both parties.
International customers will need to provide a valid ITIN, plus two other forms of documentation (such as a valid passport, valid international driver's license or valid work visa).
If you have a question about the Red Flag Rule, contact the Federal Trade Commission at RedFlags@ftc.gov.
Residential or Commercial customers must complete the Clayton County Water Authority's New Service Packet by printing, completing, signing and returning the Application for Service and Service Agreement with picture identification.
New Service Packet (English)
New Service Packet (Spanish)
If the CCWA customer is the property owner, then proof of ownership is required to establish service. A copy of a Settlement Statement, Warranty Deed, Quit Claim Deed, or current mortgage statement must be returned with the Application for Service and the Service Agreement.
If the CCWA customer is a lessee/renter, then proof of lease/rental is required. A lease or rental agreement signed by both the lessee and property owner must be returned with the Application for Service and the Service Agreement.
Please Note: It will take 3-5 business days to process any New Service Agreements that are faxed or emailed to Customer Service.
To Apply for Service
In Person
Headquarters Complex
1600 Battle Creek Road
Morrow, GA 30260
Forest Park Office
526 Forest Parkway, Suite A
Forest Park, GA 30297
By Fax
770.960.5894
If you are applying for new service via fax, please return the completed and signed Application for Service and Service Agreement.
Please Note: It will take 3-5 business days to process any New Service Agreements that are faxed or emailed to Customer Service.
If you have any questions regarding New Service, please call 770.960.3606.